Buyer's Guide

I. CREATING AN ACCOUNT

1. What is an account and why is it needed?

Anybody can browse events and tickets, but an account is needed if you wish to either list tickets for sale or to purchase tickets listed on Seat Exchange.

2. How do I create an account?

To create an account, click the Sign In button on the top-right corner of the Seat Exchange web site. Fill out all the information required on the bottom of the page and click "Create" to register your Seat Exchange account. Once this is done, the account will be created, and you will automatically be logged in.

3. Is my information safe and secure with Seat Exchange?

Yes, your personal information and transaction records are always safe and secure. We use the latest encryption technology to protect your information and privacy. For further details, please click here to read our Privacy and Security Policy.

II. LOCATING EVENT TICKETS

1. How do I use Quick Search?

Quick Search is a simple tool that helps users find events faster. Provide as much or as little information as you'd like and then click "Find". The site will return a list of all the events that match your criteria. To view the tickets listed for an event, click the name of the event. To view all events at a venue, click the venue name.

2. How do I use keyword search?

Keyword search allows you to browse for events by entering your search phrase into the search box in the top right of the screen and click "Search". Seat Exchange will return matching teams, artists, leagues, venues and events for you to quickly locate the tickets you are looking to find.

To view events for a category (league, team or artist) click the category. To view available tickets for an event, click the event name. To view all events at a venue, click the venue name.

Please note that the search results are divided into pages for easier viewing. If you don't see what you're looking for, trying clicking next to view additional search results on the following page(s).

3. How do I browse by category?

If you are unsure specifically what you want, feel free to browse through the Seat Exchange lists of teams, artists, leagues and sports. You can start browsing by category from the home page by clicking one of the top-level category links at the top of your screen such as Sports, Concerts, or Theater.

4. How do I filter ticket listings?

When viewing a list of tickets for an event, you can use the Filter Results tool to refine your results even further. You can select the number of tickets desired from the dropdown on the left and/or enter a minimum or maximum price you wish to pay. Seat Exchange will filter away listings you do not want to allowing you to quickly locate the right tickets.

5. How can I view tickets across multiple events?

Once you've found a list of events, just check the box in front of the events you're interested in and click "Compare". The next page will show all the tickets that are available for the events you've selected. You can still use the Filter Results tool to refine your results even further.

III. PURCHASING TICKETS

1. How do I buy tickets?

Seat Exchange provides buyers with two main ways to purchase tickets. The methods are:

a. A buyer can buy tickets by accepting the fixed price established by the seller; or

b. A buyer may make an offer to purchase tickets at a price established by the buyer subject to acceptance or counter-offer by the seller, where offers are accepted by the Seller.

The seller predetermines which method(s) buyers can use to purchase the tickets.

2. How do I know whether the listing is a fixed price or accepting offers?

If a listing has a "Buy" button next to the ticket listing, the seller has listed the tickets with a fixed price. If a listing has "Buy" and "Offer" buttons next to the ticket listing, the seller has listed the tickets with a fixed price but is willing to accept offers. If a listing has an "Offer" button next to the tickets, the seller has listed the tickets as accepting offers only.

Most listings on which the seller is accepting offers also have a suggested price that gives you a starting point for your offer. We suggest you consider making an offer in the general range of the suggested price, although there is no requirement to do so. In some instances, the seller will have provided no suggested price and you are free to offer whatever you choose.

3. How do I purchase fixed-price tickets?

Purchasing fixed-price tickets is quick and easy. After you've located the tickets you want, you must click "Buy." You will then be prompted to select an available quantity of tickets from the dropdown. Click "Next" and you will be prompted to log in or create an account. If you already have an account, enter your email address and password to login to your account; otherwise fill out the information at the bottom of the screen and click "Create" to register your account.

Proceed through the checkout process by providing your billing, shipping, and payment information. On the final page of the checkout process, please review the details of your purchase, the privacy notice and conditions of use. When you are sure that everything is correct, please check the box to state that you have read and agree to Seat Exchange's privacy notice and terms of use and click "Buy". Upon successful authorization of your credit card, you will receive a confirmation email with the details of your order. The seller has the option to confirm or decline the sale of the tickets. This is in place so that if the tickets become unavailable(if the tickets sell on another website before the seller can take them down from Seat Exchange) the seller can decline the purchase. The sale will be finalized and the authorized funds will be captured upon confirmation of the sale by the seller. Note: When a buyer finalizes a "Buy", it is a binding offer to purchase tickets, and cannot be cancelled by the buyer.

4. What is an offer?

When a seller lists tickets as accepting offers, the buyer places an offer to purchase the listed tickets. The transaction is not complete until the seller accepts the buyer's offer. This means you may have to wait up to 24 hours to learn whether or not your offer has been accepted by the seller. The seller will either accept, reject or make a counter-offer.

6. How do I make an offer?

Making a binding offer to buy tickets is very simple. After you've located the tickets you want simply click "Offer." You will be prompted to select an available quantity of tickets from the dropdown and enter your price. Click Next and you will be prompted to log in or create an account. Proceed through the checkout process just as if you were going to purchase the tickets at a fixed price by providing your billing, shipping and payment information.

On the final page of the process please review the details of your purchase, the privacy notice and conditions of use. When you are sure that everything is correct, please check the box to acknowledge that you have read and agreed to the Seat Exchange privacy notice and terms of use and click the "Offer" button. You will receive a confirmation email with the details of your offer.

7. What happens when I make an offer?

At the time of making the offer, Seat Exchange requests authorization from your credit card company for the complete purchase price of the tickets plus shipping charges and service fees. Any offer that you make is binding agreement to buy tickets subject to acceptance by the seller. If the seller accepts, the authorized funds will be captured upon acceptance of the offer.

8. How do I know when a seller has responded to my offer?

As soon as you place an offer, the seller will receive an email notification of that offer. When the seller responds to your offer, you will receive another email detailing whether the seller has accepted, rejected, or countered your offer. You can also view the status of outstanding offers by clicking on "Buying", and then "Offers to Buy" in the My Account section. In the event that the listing expires before the offer is set to expire, the offer will automatically expire. Offers that do not receive a response within 24 hours will automatically expire leaving the buyer free to pursue other tickets.

9. How does a 'Counter-Offer' work?

If you make an offer to a seller, you may receive a Counter-Offer. In this case, the counter-offer is a binding offer from the Seller to SELL you those tickets at the counter-offer price. The counter-offer from the seller expires 1 hour from the time it was made. As a buyer, you must now accept, decline or counter the counter-offer within the 1 hour. If you counter the counter-offer, you have again made a binding counter-offer for 1 hour to buy tickets from the seller for the counter-counter-offer price, which will be either accepted, rejected or countered by the seller. There is no limitation on the number of counter-offers.

10. What does Best Offer mean in an event list?

Best Offer denotes listings that have no fixed or suggested price. You can offer any price you'd like on these tickets. However, keep in mind that sellers have up to 24 hours and may not respond to unreasonable offers, simply leaving them to expire instead of actively responding.

IV. General Purchasing Information

1. Do you offer payment options besides credit cards?

No. For security reasons, all purchases made must be made with a valid credit card. Visa, MasterCard, American Express and Discover are accepted.

2. When will my credit card be charged for a purchase?

Your credit card will be charged when the seller confirms the sale of the tickets. This is done so that when the package is delivered Seat Exchange can pay the seller for the transaction without delay. Lastly, it is done because when the seller confirms the sale of the tickets, your order is then backed by the Seat Exchange Guarantee which completes the sale.

3. Are there any fees charged to me for this service?

Yes, Seat Exchange charges the buyer a 10% fee based on the total purchase price of tickets bought on the website.

4. What if no one is selling the tickets that I want?

Seat Exchange has hundreds of thousands of tickets listed on the site at any given time. However, if the tickets you are looking for are not listed on our site, we apologize. We are working to build functionality that allows you to request tickets from sellers based on your own criteria for the future. In the meantime, please do not hesitate to contact Seat Exchange customer care at (866)-276-7328 for further assistance in locating tickets to events.

5. Why can't I buy tickets less than 72 hours prior to the event?

Seats listed on Seat Exchange must expire 72 hours prior to the event time. This constraint exists so that tickets can be processed and shipped prior to the event.

6. How safe is my credit card and purchase information?

We work diligently to protect the personal information and transaction records of our customers. All credit card information is handled and stored by industry leader VeriSign payment processing services. For further information, please read our Privacy Policy.

7. The event I want is not listed, when will you add it?

If you don't see an event that you would like to list tickets for, please Contact Us. New events are added daily. When emailing, please give us a brief description of the event, including the date, time, venue and any other necessary information.

8. I see the event I want, but not the exact tickets. When will they be added?

This site allows fans with extra tickets to resell them directly to other fans, so all tickets listed on the site are owned by individual sellers. For this reason, inventory changes hourly as new sellers list their tickets for sale. Please check the site frequently to view newly listed tickets.

We hope to add a criteria-based ticket wish list in the near future to allow buyers to ask sellers for tickets they do not see posted on the site. Please check back frequently for this and other updates.

V. Order Status and My Account

1. Where can I find the status of my orders?

You can view the updated status of your transactions by going into My Account, which is always accessible by clicking the My Account link in the top right-hand corner of the Seat Exchange homepage, and then click on "Buying".

2. What information is available for each of my orders?

You can also view the details of each transaction by opening the Buying page under My Account. Transaction details include information about the tickets, summary of charges, purchase date, and shipping address. You can also see offers you've made and counter-offers received.

VI. Shipping Information

1. What shipping methods do we use?

You may choose between having your tickets shipped via FedEx 2 Day($11.95), FedEx Standard Overnight($16.95), and FedEx Priority Overnight($19.95). We are working to rapidly deliver same-day sales options in select markets but this is not currently available. NOTE: Holidays, Saturdays, and Sundays are NOT included as shipping days.

Tickets will be shipped in a timely manner upon confirmation of your order (not the date of your initial purchase). There are exceptions to this. In some cases the seller may list tickets that they know they will have, but do not currently have as they are waiting for the tickets to be delivered to them. In those situations there may be a delay from the time the tickets are purchased to when you receive them. There is no need to worry about your tickets because as long as the seller confirms the sale of the tickets then the Seat Exchange Guarantee kicks in protecting the buyer. When buying tickets, please ship the tickets to an address where you can be reached in 3-4 days(signature is required). Any changes to your shipping address after initial the initial purchase cannot be guaranteed. If you foresee a problem please contact us at 866-276-7328.

FedEx guarantees that FedEx 2 Day shipments will be delivered in 2 business days, by 4:30 PM. Tickets shipped via FedEx Standard Overnight will arrive the next business day, by 4:30PM. Finally, FedEx Priority Overnight will be delivered by 10:30AM on the next business day. NOTE: Holidays, Saturdays, and Sundays are NOT included as shipping days.

IMPORTANT: The shipping address is occasionally switched to match the billing address at the discretion of Seat Exchange. You will be notified of this change prior to shipment by a Seat Exchange representative.

2. What are the shipping charges?

To ensure that all tickets are tracked and delivered in a timely manner, tickets are shipped via FedEx.

The buyer pays for shipping according to the following flat rates:

• FedEx 2 Day $11.95
• FedEx Standard Overnight $16.95
• FedEx Priority Overnight $19.95

NOTE: Holidays, Saturdays, and Sundays are NOT included as shipping days.

3. Can I have the tickets shipped via the US Postal Service or meet the seller directly?

No. We apologize for any inconvenience this might cause, but security is very important to us. To insure and track every purchase, we use FedEx. FedEx allows us to track the shipment of your tickets and allows us to offer you a 100% Buyer Guarantee.

4. I am traveling and need the tickets sent to will call, is that possible?

Tickets may not be sent to Will Call. If you are traveling, please be aware that the tickets will arrive 3-4 business days after your purchase, provided that the tickets are immediately available for shipping.

VII. Buyer Guarantee

1. What is your buyer's guarantee?

Seat Exchange stands firmly behind the tickets sold through our system. Once a sale is complete, we guarantee that you will receive the tickets you purchased, or tickets deemed to be comparable or better. In the unlikely event that we cannot find replacement tickets, we will refund your money. All orders placed on Seat Exchange are 100% guaranteed.

2. What is your Refund Policy?

If an event is postponed, rained out or rescheduled please contact the venue to confirm the policy for each individual event. When an event is postponed for any reason (including rainouts), tickets are occasionally accepted for the rescheduled event. If you have any questions Contact Us for assistance.

If an event is cancelled and not rescheduled, your transaction will be reviewed on a case by case basis. Events are sometimes cancelled. In the case of a cancellation, we will do everything we can to resolve your situation. We will contact all parties involved with information about refund options.

In most cases, the buyer returns the tickets to Seat Exchange and the seller returns the payment he received. Upon receipt of the tickets from the buyer, Seat Exchange will ship the tickets back to the seller. When the seller receives the tickets, Seat Exchange will refund the buyer's purchase price minus shipping and handling. It is the buyer's responsibility to pay for the shipping charge for sending the tickets back to Seat Exchange. Seat Exchange will charge the seller to cover the cost of shipping the tickets back to the seller. It is the seller's responsibility to obtain a refund of the initial purchase price from the venue or event promoter. More complex situations will be handled on a case-by-case basis.

Please Note: You must return the original tickets to us within 10 business days of the event date if you would like to receive a refund.

If the tickets were lost in transit or arrived too late, you must contact us within 24 hours of the expected delivery date or at least 5 business days prior to the event. If the event has not yet occurred, we will make every attempt to track down your tickets and send them to you immediately. As our system is incorporated with FedEx, all ticket transactions are fully traceable. If you have not yet received your tickets for a future event, please Contact Us without delay so we can determine their location and get them to you as quickly as possible.

If you have received tickets that are not the same as were posted or listed on our website, please keep in mind that similar if not better tickets may replace the originals. Also, seat numbers and row numbers may vary while sections should always be similar or better. If tickets received are fake or fraudulent, you must contact Seat Exchange within 24 hours after the event to which you were denied access: We will then provide a prepaid FedEx air bill so that you can send the fraudulent tickets to us. After the venue confirms that the tickets are fraudulent, you will be issued a full refund for the amount of the tickets.

3. What happens if I violate the Buyer Guarantee?

Attempts to violate the Buyer Guarantee will be investigated very seriously. We reserve the right to cancel the membership of any buyer or seller we feel has attempted to commit fraud by abusing this policy for his or her own personal gain. We also reserve the right to withhold seller payment or charge buyer or seller credit cards in order to recover damages related to fraud. In addition, abuse of this policy is a criminal offense and violators will be prosecuted to the fullest extent of the law.

PLEASE NOTE THAT BUYERS ARE GIVEN AN INDIVIDUAL ACCOUNT MAXIMUM OF TWO (2) FRAUD TRANSACTIONS/ COMPENSATIONS OR A TOTAL OF $450.00 (U.S. DOLLARS) IN REFUNDS, WHICHEVER COMES FIRST.

4. How do you issue refunds?

We will issue a refund according to the guidelines detailed above. Refunds are issued in the form of a check.

5. What happens if my dispute with you or a seller cannot be resolved?

Buyers and Sellers agree that any dispute between them related to a ticket transaction will be settled through negotiation by one arbitrator using the then-current rules of the American Arbitration Association. Buyers and Sellers agree that they will submit to the jurisdiction of the non-complaining party for any such arbitration. In addition, for sales of tickets for events that will take place in Illinois, Buyers and Sellers agree to submit to jurisdiction in Cook County, Illinois.